FAQ
How does buying a digital product work?
After receipt of payment you will receive direct access to the file download. In addition, you will receive a download link in the order confirmation email, which you can also use to save the file. The download link is valid for 30 days.
You will receive a zip file with the stl files and a quick guide. Please save the files in a safe place immediately after your purchase.
If payment fails, the order confirmation will not contain a download link. This will only be sent once payment has been received.
If you don't have access to a 3D printer, you can also use an online printing service.
What do I receive when I buy a digital product?
You will receive the purchased stl file(s) and a quick guide with suggestions for the print settings in German and English.
These suggestions are based on our own experiences and are not universal. Since 3D printers and slice programs can vary, we cannot guarantee that a perfect result will be achieved with these settings. Troubleshooting printing issues can be easily solved on your own with the help of Google.
What are the tools made of and how do I clean them?
The tools are made from PLA+. PLA is a plastic made from corn flour that is stable up to 65 degrees Celsius.
Too high temperatures and too much contact with water can damage it, so wash the extruder disks with lukewarm water and a sponge or brush; they are not dishwasher-safe.
Which size do I need?
Green extruder made from metal:
18mm
Blue extruder made from plastic (Decora):
27mm
Big extruder:
57mm
It's best to measure one of your existing matching discs. If you don't have one yet, you can also make a test disk out of cardboard to determine the correct size.
Can I use the tools for my business?
You are permitted to sell cosmetic products made with the tools or files (as long as you are allowed to sell cosmetics in general).
It is not permitted to reproduce, sell or rent the stl files, tools made with them, or the 3d printed tools purchased. The stl files and the tools you print from them may not be gifted.
3D printed tools purchased from us may be gifted.
How can I pay?
Apple Pay
Credit card
Paypal
Sofort by Klarna
Wix Payments
Information about paying with Apple Pay:
You can pay with Apple Pay as part of the ordering process. To do this, you must confirm the payment via the “Apple Pay” service on a supported Apple device by following verification steps. Apple Pay uses the payment data you provide in the Apple Wallet app for the transaction. Further information can be found at https://support.apple.com/de-de/HT201469
Information about paying with Klarna:
In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
Immediately: Your account will be debited immediately after you place your order.
Information about paying with Paypal:
Just a few steps to payment:
1. At checkout, select “PayPal” as your payment method.
2. To process the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate payment.
If you don't have a PayPal account yet, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. You will then be redirected back to us (www.rainbowkittysoap.com).
Information about paying with Sofortüberweisung:
“Immediate transfer - pay easily and directly.
"Immediately." is the direct transfer procedure of Sofort GmbH - A Klarna Group Company. You pay safely and conveniently with your usual online banking data (PIN/TAN) without registration - now in the new Klarna design. The merchant receives a real-time confirmation after the transfer is completed. This means he can ship stock items and digital goods immediately - so you will receive your purchases faster. Please note that payment via instant transfer is only possible up to a maximum order value of €200.”
About paying with Wix Payments:
We offer you numerous payment options via the payment service provider Wix Payments (only up to an order value of 500 euros).